One address: support@betterskillai.app. It reaches a person.
What to include
- The email address on your account, if you are writing from another one. Almost every question needs it, and asking for it costs a round trip.
- For a billing question: the date and amount of the charge, and the last four digits of the card.
- For a problem in the app: the device and browser, and what you saw instead of what you expected. A screenshot helps.
What never to include
A full card number, a security code, a PIN or a password. We do not accept card details by email and will never ask you for them. If a message claiming to be from us asks you to reply with any of those, it is not from us.
Response times
We aim to answer within two business days, and every request within 30 days at the outside. If a renewal is imminent and you are writing to cancel, say so in the subject line.
Where else to look first
The published documents answer most policy questions in full: Terms and Conditions, Privacy Policy, Subscription Terms, Refund Policy and Disclaimer, all linked in the footer at betterskillai.app.