Write to support@betterskillai.app from the email address on the account and ask us to cancel. That is currently the way to do it, and it is not a retention tactic — there is no script to get through and we do not ask you to justify it.
What to include
- The email address the subscription is under, if you are writing from a different one.
- Nothing else. We can find the rest.
Timing matters
Cancel at least 24 hours before the current period ends. A renewal that has already been taken is not reversed by cancelling afterwards.
If your renewal is imminent, say so in the subject line and we will prioritise it.
What cancelling does
- It switches off the automatic renewal.
- Access continues to the end of the period you have already paid for. You are not cut off on the day you cancel, so there is nothing to gain by waiting until the last day.
- Your account, progress and certificates remain afterwards, so resubscribing later picks up where you left off.
What does not cancel a subscription
Deleting the app from your home screen, clearing your browser, or simply not opening it. A subscription ends when it is cancelled, and you will receive confirmation when it is. Keep that confirmation.