Our full Refund Policy is published at betterskillai.app/refund-policy. This is the short version.
There is no money-back guarantee
We do not offer a satisfaction guarantee or a change-of-mind refund. A period that has already started is not refunded, in whole or in part, because it went unused or because a cancellation was left too late.
What we do put right
Charges and delivery that went wrong, including:
- You paid and access never arrived.
- You were charged twice for the same period.
- A charge was taken after we confirmed your cancellation.
- You were charged a different amount from the one on the payment screen you bought from.
- The service was substantially unavailable for a significant part of a period you paid for.
Statutory rights
If you are a consumer in the EEA or the UK you have a 14-day right of withdrawal, subject to the consent to immediate supply taken at checkout. Consumers elsewhere keep whatever equivalent right local law provides. Nothing in this article affects those.
How to ask, and how long it takes
Email support@betterskillai.app from the account address with the date and amount of the charge and what happened. We aim to answer within two business days. Approved refunds go back to the card that was charged and usually appear within five to ten business days, depending on your bank.
Please ask before you dispute
A chargeback takes weeks, is decided on paperwork, and closes the account while it runs. An email is usually answered the same day.