Email support@betterskillai.app from the current address on the account and tell us the new one.
Why it has to be from the old address
The email address is the account. A request sent from anywhere else is a request to hand somebody's progress, certificates and subscription to an unverified stranger, so we cannot act on it.
If you no longer have access to the old address
Write from the new one and tell us as much as you can: roughly when you signed up, which plan you are on, and the last four digits of the card used. We will do what we can to verify the account another way. This takes longer, and sometimes the answer has to be no — that is the same protection working in your favour on any other day.
What does not change
Your progress, streak, XP, certificates and subscription all move with the account. There is nothing to transfer manually and nothing is lost.
Do not just sign up again
Signing in with a new address creates a separate, empty account and leaves your subscription attached to the old one. Ask us to move it instead.