Write to support@betterskillai.app from the email address on the account and say you need to change the card. We will send you a secure Stripe link where you can enter the new details yourself.
Never send card details to us
Do not email a card number, an expiry date, a security code or a PIN — to us or to anybody else. We do not accept card details by email, chat or phone, and nobody at BetterSkillAI will ever ask you for them. Card details belong on Stripe's own page, which is the only place we can accept them.
A message asking you to reply with card details is not from us, whatever address it appears to come from.
If your card was replaced by your bank
Banks sometimes pass new details to merchants automatically, so a renewal may succeed without you doing anything. If it does not, the renewal fails and A payment failed or was declined explains what happens next.
Timing
Update the card before your next renewal date if you can. Your renewal date is on the receipt emailed to you for the last charge.